When you book a trip or workshop, Shutter Trails provides and is responsible for the Platform – but not the Experience itself (see 1B below). Shutter Trails is a company incorporated under the laws of the United Kingdom (registered address: 94 Nile street, London, N1 7SR).
We make it easy for you to compare Trips and workshops from photographers and videographers around the world.
When you make a Booking on our Platform, you enter into a contract with the Service Provider (unless otherwise stated).
The information on our Platform is based on what Service Providers tell us. We do our best to keep things up to date at all times, but realistically, it can take a few hours to update, e.g. text descriptions and details of what they will provide.
Users should ensure the service provider complies with local regulations and sufficient travel insurance is available.
Only Service Providers that have a contractual relationship with us will be displayed on our Platform. They may offer Travel Experiences outside our Platform as well.
We don’t provide and trips or workshops ourselves—each Service Provider is a separate company or individual that has agreed to work with us in a certain way.
Our Platform tells you how many spaces you can book through us, and what other experiences our service providers are offering.
We don’t buy or (re-)sell any trips, workshops or services. Our providers pay to list their products on the platform.
If any of your trips or workshops in your search results has a badge that says “Ad,” this means that the Service Provider has paid for it to appear there, as part of our “Shutter Trails premium” program.
Each review score is between 1–5. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received.
You can review any trip or workshop that you booked through our Platform. To edit a review you already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something problematic can always report it to our Support team.
Ideally, we would publish every consumer review we receive, whether positive or negative, unless it breaches our Terms and Conditions.
To make sure reviews are relevant, we may stop showing reviews once they’re 36 months old – or if the Service Provider hasn’t listed a Trip or Workshop in 12 months.
An Service Provider may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a score or contains comments as well, etc.). To make sure the most helpful reviews appear first, each factor can become more (or less) important—depending on how our Platform changes over time, for example.
If you would prefer us not to order reviews in our default way, you can sort them based on other factors, such as:
The rates displayed on our Platform are set by the Service Providers.
When you make a Booking, you agree to pay the cost of the Travel Experience itself and any other charges and taxes that may apply (e.g. for any extras). You’ll be able to find more information about the price while you’re booking.
Our Platform provides descriptions of any equipment and facilities that Service Providers offer (based on what they tell us). It also tells you how much extra they’ll cost, if anything.
Payments are made directly to the Service Providers, in the methods agreed at the time of booking.
If you cancel a Booking or don’t show up, any cancellation/no-show fee or refund will depend on the Service Provider’s cancellation/no-show policy.
